Name: Ba Na Hills
Address: Hoà Ninh Hòa Vang Đà Nẵng, Da Nang

Da Nang

 

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LOOKING FOR JOY?

You're in the right place

WHAT IS KLOOK?

KLOOK IS HOW YOU CAN FIND JOYFUL EXPERIENCES FOR ANYTIME, ANYWHERE.

Looking for fun things to do nearby? The best weekend getaway deals?
Or just need to get from A to B when you're traveling? Klook is all of
this and more. Best of all, everything's a few taps away.

WHAT WE DO

WE'RE HERE TO BRING THE WORLD CLOSER TOGETHER THROUGH EXPERIENCES.

Whether it's something new in your neighborhood or an adventure
abroad, with Klook you're always connected to a world of things to do
and places to see.

WHAT WE PROMISE

Simplicity
From discovering to booking and taking part, we're here to make the
journey easy.

Authenticity
Our local teams have the inside knowledge for must-dos across
thousands of destinations.

Curiosity
We're always on the lookout for new and unique experiences for you to
enjoy.

OUR INVESTORS

WE'RE PROUDLY SUPPORTED BY SOME OF THE WORLD’S BIGGEST INVESTMENT
FIRMS.

© 2014-2023 _Klook. All Rights Reserved._
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HOW CAN WE HELP YOU?

CHECK BOOKING STATUS

CHANGE BOOKING

CANCEL BOOKING

SEARCH FAQS

EXPLORE POPULAR TOPICS

HOW DO I USE MY KLOOK CREDITS?

 __ 

If you have at least 10 KLOOK CREDITS in your account, you will be
able to use your Klook credits on your booking check out page.

Under the "DISCOUNTS" section, tick the checkbox that says "Klook
Credits" to apply your credits as a discount on the current price of
your booking.

PLEASE NOTE THAT KLOOK CREDITS CAN&#39;T BE USED TO BUY KLOOK PASSES.

WHEN WILL I RECEIVE MY BOOKING CONFIRMATION?

 __ 

This depends on the policy of your activity.

 	* For activities with INSTANT CONFIRMATION: You will receive your
booking confirmation email within 5 MINUTES of making your booking. 
 	* For activities WITHOUT INSTANT CONFIRMATION: You will receive your
booking confirmation within 24-48 HOURS of making your booking. Check
the package details > Confirmation section of your booking/activity
page for the booking confirmation time for your activity.

If you have not received your booking confirmation after the booking
confirmation window has elapsed, please refer to the following article
[https://www.klook.com/en-MY/faq/category-59-question-912].

CAN I BOOK AN ACTIVITY ON BEHALF OF SOMEONE ELSE?

 __ 

YES. Just be sure to provide THEIR DETAILS when finalizing your
booking details to make a booking on behalf of your family and
friends.

Do note that some Klook vouchers are non-transferrable and can only be
used by the person whose details are indicated on the voucher. As
such, please make sure that you've keyed in the correct guest details
when making your booking.

DO KLOOK CREDITS EXPIRE?

 __ 

Klook credits in your account are VALID FOR 12 MONTHS FROM THE DATE OF
YOUR MOST RECENT BOOKING ON KLOOK OR FROM THE DATE IN WHICH YOU EARNED
THE CREDITS.

For example, if you have 100 credits and you made your last booking on
August 1, 2023, your 100 credits will expire on August 2, 2024.

But if you made another booking on December 1, 2023, then the expiry
date renews to December 2, 2024. If you later earn credits by leaving
an activity review on January 1, 2024, the expiry date will extend to
January 2, 2025.

HOW CAN I CANCEL/REFUND MY BOOKING?

 __ 

Check your activity's cancellation policy.

 	* If your activity offers FREE CANCELLATION:

You can cancel the booking yourself WITHIN THE CANCELLATION PERIOD
stated on your booking by following these steps:

 	* Click on your profile picture in the top right hand corner of the
screen. 
 	* Go to the Bookings PAGE [https://www.klook.com/bookings/]
 	* Find the booking you want to cancel and select "APPLY FOR REFUND"
 	* Select refund reason, quantity and then select "NEXT"

You will then receive an email confirming that your order has been
cancelled. You CANNOT USE YOUR PREVIOUS VOUCHER to participate in this
activity.

 	* If your activity has a CONDITIONAL CANCELLATION: policy

 	* Please check the cancellation policy listed on the Activity Page
or your voucher on your Bookings PAGE
[https://www.klook.com/bookings/?spm=Booking.TopNavigationandclickId=bb2be5196f]
 	* If your booking fulfils the stated conditions, get in touch with
Klook's Customer Support
[https://www.klook.com/en-MY/faq/category-59-question-913/?] for help
in cancelling your booking. 

 	* If your activity has a NO CANCELLATION policy

 	* No cancellation/refunds will be provided for this activity. We
apologise for any inconvenience caused. 

NOTES:

 	*
No refunds will be provided AFTER you have successfully completed your
booking/activity.

 	*
If you need to contact Klook Customer Support for help cancelling your
booking, please provide us with the following information to help us
resolve your inquiry more quickly.

 	*
Full name (the same name used for the booking)

 	*
Your Booking Reference ID (looks like: ABC123456)

 	*
Activity name

 	*
Any relevant supporting documents to validate your cancellation
requests (flight cancellation notices, medical documents, death
certificates, etc.)

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Ba Na Hills

About Ba Na Hills

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